Business Process Manager

Sector: FinTech


Support the current Group business across current and future digital markets in delivering the strategy for growth by identifying, capturing and documenting process and system improvements as part of a continuous improvement culture.

This role will be based in Spain with responsibility for programmes in Spain but also with cooperation across all Digital operations and markets.

Job Responsibilities:

  • Enhance and seek cost effective solutions to problems.
  • Develop a deep understanding of customer and organisational processes, strategies, priorities and constraints.
  • Analyse, validate and communicate the requirements using appropriate documentation and modelling techniques.
  • Question & challenge potential change and derive appropriate requirements for change.
  • Seek creative & innovative solutions to business problems.
  • Lead the refinement of the requirements and business solution definition, including acceptance criteria – working closely with the key stakeholders.
  • Work with business & IT colleagues to successfully deliver required changes through each stage of the project life-cycle, providing specialist input as required.
  • Review and provide feedback on proposals and documentation supporting system and processes changes to ensure solutions meet the business requirements.
  • Ensure all Company standards, policies and procedures are satisfactorily met and where gaps exist, identify and initiate an appropriate plan of action to bridge these gaps.
  • Ensure all regulatory/ legislative requirements are satisfactorily met and hold others accountable for ensuring such requirements are not breached.
  • Communicate regularly regarding the status of current projects.
  • Obtain guidance and approval as required to advance activities and resolve issues.
  • Co-ordinate activities with in-country IT and business teams to prepare them & their users for change.
  • Lead workshops/ meetings to gain understanding of business problems and shape business requirements.
  • Lead requirements definition and thinking with colleagues in other countries & functions.
  • Coach and mentor colleagues developing their own expertise.
  • Works in a safe, healthy and responsible manner and promotes safe methods of operation for self, colleagues and external customers.
  • Contribute to the development of the project framework and advocate its use across the organisation.
  • Identify opportunities for Agile process and performance improvement.
  • Meetings with business related to BAU changes
  • Coordination of communication from business to dev team (being interface between business and IT)
  • Prioritisation process for dev team
    Strategic initiatives prioritisation
    BAU CR –
    Bugs –
    If BAU CR and Bugs impacting the delivery of strategic initiatives
  • Arranging the business meeting
  • Monitoring deadlines and risks and status reporting (including decision log/ risk log/ weekly statuses) for changes which are under delivery (BA/ dev stage)


Degree qualified, or equivalent and ideally hold a BCS Business Analysis International Diploma or similar.


  • Analysing, validating and communicating the requirements using appropriate documentation and modelling techniques.
  • Commercial acumen, demonstrating a strong, creative analytical approach with attention to detail and ability to articulate thoughts & solutions in a logical manner.
  • Proven problem-solving ability.
  • Experience with using techniques such as Use Cases, User Stories, and UML/BPMN modelling
  • Experienced in designing and facilitating requirements gathering workshops involving multiple functions and nationalities.
  • Ability to prepare and deliver reports, analysis and presentations.
  • Ability to question others, shape and confirm ideas and solve problems creatively.
  • Ability to manage activity and deliver value to multiple projects at the same time.
  • Fluent English and Spanish with excellent verbal and written communication skills.
  • Culturally aware and skilled at operating with colleagues on an international level, foreign language skills are desirable.
  • Proficient in desktop tools appropriate to the role.


  • Leading the analysis of large-scale, complex Business change in a dynamic and changing environment (preferably with Financial Services experience).
  • Proven track record of project delivery and process improvement.


  • Strong knowledge of Business Analysis principles, practices, techniques and tools (knowledge and experience on JIRA toll will be added value)
  • Understand proficiently, all phases of the project lifecycle.
  • Modern knowledge of the IT industry and its ways of working, ideally within financial services.
  • Understanding of Project Management principles, practices, techniques and tools.
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